PrivacyPolicyEN 2018-09-22T17:10:14+00:00

Privacy Policy

TradFit Co., Ltd. (the “Company”) will handle user information (the “User Information”) including personal information on our service “TradFit” (the “Service”) as follows. When the Service’s user (the “User”) clicks on the “SIGN UP” button on the user screen of the Service, the User is deemed to have agreed to all entries in this Privacy Policy.

For the purpose of this Privacy Policy, the User Information means information for identification of the User, archival record of behavior on communication service and other information generated or accumulated on the User’s personal computer or terminal such as smartphone relating to the User or the User’s terminal, which the Company collects in accordance with this Privacy Policy. The User Information which the Company will possibly obtain or collect on the Service is as follows in accordance with the collecting method.

(i) Information provided by the User

  • Full name
  • Sex
  • Date of birth
  • Email address
  • Password
  • Country

(ii) In the use of this service by a user approving linking with another service, information provided from the said other service:
In case where the User has approved linking with external services such as social networks (Facebook and the like), Google, etc. in relation to use of the Service, the Company will collect the information below from those external services based on the details that have been agreed to by the User at the time of such approval.

  • ID used by the User and other Information which the User permits those external services to disclose by configuring privacy in those external services accordingly.

(iii) Information provided to the hotel the User is staying (the “Hotel”)
The Company may obtain the following information from the Hotel or hotel management system operating company.

  • User Information provided to the Hotel by User

(iv) Information collected by the Company when the User uses the Service:
The Company may collect information regarding the access status and utilization methods for the Service. This includes, but is not limited to, the following information:

  • Log information (Including input information to chat bot, conversation content with AI speaker)
  • Cookies

The Company shall use personal information which is contained in obtained the User Information for the following purposes:

  • User use the Service to acquire the recommendation of the facility or service, to reserve facility or service, to settle of the facility or service fee
  • To respond to User’s request at the Hotel
  • To send, Company’s newsletter, advertisement about the Company’s Service and announcement about online marketing etc.;
  • Enabling the User to use the Service smoothly;
  • Ensuring continuous improvement of the Service or the Hotel’s service for the User;
  • Responses to user inquiries;
  • Identity verification at the time of user inquiries and the like;
  • Necessary notifications such as important notifications about the Service;
  • Dealing with breach of the Company’s terms of use, privacy policy, etc., with respect to the Service;
  • Creation of statistics data in connection with the use of the Service; or
  • Other purposes incidental to the purposes above.

3.1 The Company shall not provide the User’s personal information to third parties except in the cases where:

  • there is a prior consent of the relevant User;
  • the provision of personal information is based on laws;
  • the User has violated the terms of use of the Service and there is a reason sufficient to judge that disclosure of personal information cannot be avoided in order to protect the Company’s rights, assets, services, etc.,;
  • the provision of personal information is necessary for the protection of the life, body or property of an individual and it is difficult to obtain the consent of the relevant Users;
  • the provision of personal information is especially necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the relevant User;
  • the provision of personal information is necessary for cooperating with a national government, a local government, or a person or entity entrusted thereby in executing the affairs prescribed by laws and regulations and acquisition of the consent of the relevant User may impede the execution of the affairs concerned; or
  • there is the Company’s business succession which contains provision of personal information due to merger, company split, transfer of business or others.

3.2 The User agrees that the Company will provide the User Information to the Hotel for the purposes listed in Article.2.

The Company may entrust whole or part of personal information acquired from the User to outsourcing companies to the extent necessary for achievement of the purpose of use.

When the Company needs a business partner with which the company conducts operations for providing the Service, the Company may use the User’s personal information jointly with the business partner. In this case, the Company shall use the information jointly with the business partner upon disclosing to users purpose of use, name of the business partner, type of information and name of administrator.

6.1 The User may require the Company to disclose personal information which cannot be confirmed on the Service, in accordance with the procedure established separately by the Company except in cases where:

  • such disclosure is likely to harm the life, body, property, or other rights or interests of the User or a third party;
  • disclosure is likely to seriously impede the proper execution of the Company’s business;
  • such disclosure violates laws and regulations; or
  • the Company cannot confirm that the disclosure request is from the User his/herself.

6.2 When the User determines as the result of disclosure, that contents of personal information held by the Company are incorrect, the User may require correction, addition or deletion of the personal information in accordance with the procedure established by the Company separately. In this case, the Company shall investigate without delay to the extent necessary for achievement of the purpose of use and shall correct, add or delete the personal information based on the result of the investigation. When the User requires disclosure of personal information which cannot be confirmed on the website for the Service, the company may charge the fee for disclosure in accordance with the procedure established by the Company separately.

6.3 Disclosure of personal information to the Company by the User shall be on a voluntary basis; provided, however, that there may be cases where a portion of the Service cannot be used if necessary information is not provided.

When a User’s account of the Service is deleted, the Company shall treat the User Information of the User appropriately in accordance with relevant laws and rules of the Company.

This privacy policy may be revised. If there is an important change, the Company shall notify the Users of the contents of the change in an easily comprehensible way.

If there is an unclear matter regarding this privacy policy or there are questions, complaints, inquiries, etc. regarding handling of the User Information on the Service (including request for notification of usage purpose, disclosure, correction, addition, deletion, suspension of use, erase, or suspension of provision to third parties regarding the User Information), please contact the Company by using the form for inquiries below.
Form for inquiries:


Created: June 10, 2018
TradFit Co., Ltd.